How to get involved
Welcome to Have your say
Here at Transport for London (TfL), we want to connect people to the things that matter to them – jobs, education, family and loved ones. We are the integrated transport authority responsible for meeting the Mayor’s Transport Strategy and its commitments on transport in London. We run the day-to-day operation of the Capital's public transport network and manage London's main roads.
We want to help London thrive, but we need to hear your voice so we can plan, build and manage transport in London together.
We’ve launched our new digital engagement platform to make it easier for you to have your say.
What is Have your say?
Have your say is your online engagement and consultation platform. It’s your space to share your ideas on our plans and proposals.
Three types of conversation
There will be three different types of conversation that we’ll use to tell you about different projects and policies.
Discuss - early discussion to help us develop better solutions. Like asking your thoughts on how we should address an issue, such as how to improve cycling safety in an area.
Consult - we will consult you on the projects and proposals we have developed. The feedback from your consultation responses will be published in a report along with our responses to the issues you have raised. This will be reviewed by our decision makers to make sure your views are taken into account.
Inform - we will use the platform to inform you about major updates too. When we do this, there will always be an opportunity to ask us questions and share your thoughts.
Every time you use Have your say, we’ll let you know what type of conversation we’re having. This will be shown on the right-hand side of each specific page, using the above icons.
How to register
Simply select the register button on the home page. You’ll need to add some contact information to join.
How to participate
Select a topic or project you are interested in and you’re off! Every topic or project is marked with which type of conversation it is.
Just like on most internet forums or comment pages, any comment you post through Have your say is available for other people to read. The exception is when you complete a survey, where your responses to a survey questionnaire will be logged and reviewed by TfL and not published live on the website.
If you’d like to communicate with us directly, or want more information on anything you’ve read here, please get in touch with us at Haveyoursay@tfl.gov.uk
So, welcome aboard. This is your platform. Your place to share. You talk, we listen. Now it’s over to you…
FAQs
What are the benefits of using Have your say?
Have your say gives you the opportunity to have your voice heard on issues that are important to you, at a time and place of your choice.
- It’s a quick, safe and convenient way to have your say
- It’s a great way to keep up to date with a project
- It gives people a number of different opportunities to have their say during the life of a project or proposal
- You can see what other community members think about an issue or topic and engage in a discussion
How do I submit my views?
Each topic on Have your say will have different ways you can let us know what you think. You’ll be able to submit your feedback in a variety of ways including online discussion forums, interactive maps. quick polls, and surveys.
To participate for the first time, simply:
- Sign up to Have your say by using the Register button in the top right of any page
- Choose a username and password
- Complete a few quick questions about you (this is optional)
- You will receive an email to validate your email address
- Return to the website and sign in
Why do I need to register on Have your say to make a comment?
We ask you to register for a few reasons:
- It promotes accountability and encourages people to give more thoughtful responses because feedback can be attributed to them
- It means we can get back to you if something major changes about the project and communicate information to you about other engagement opportunities, events and other initiatives;
- It means we can respond to enquiries and otherwise engage with stakeholders; and
- It helps us make sure people follow our community guidelines, making it a safe, constructive environment for everyone using Have your say
If you consent to answering the optional extra registration questions, it allows us to:
- analyse and interpret your feedback to help meet our objectives and obligations, such as making sure our Have your say activity reaches all sections of the community
- understand possible differences in views between sections of the community (for example to consider if the level of support for a scheme varies between age groups) and
- improve the effectiveness of the way we communicate with all our customers
Can I use Have your say anonymously?
You must register to leave comments. Once registered, your comments on public facing tools will only display with your chosen screen name.
How can I participate if I don’t register?
All the content about the projects on Have your say is available to view without having to register or sign into the site. You only need to sign in to provide feedback. If you don’t want to register, you can send feedback via email to Haveyoursay@tfl.gov.uk or by post using: Freepost TFL HAVE YOUR SAY, Transport For London, 5 Endeavour Square, LONDON E20 1JN.
What happens to my feedback/comments?
The feedback we receive will be shared with the relevant teams and senior managers and will form a key part of the decision making process.
Is my feedback moderated?
TfL has a contract with Bang the Table who provide us with a product called EngagementHQ – this is our Have Your Say platform.
The feedback you give us in tools such as Places, Forums, Ideas and Stories, is moderated by a moderation team from Bang the Table. Bang the Table’s moderators provide multilingual moderation support to make sure participants, site administrators, and third parties are safe from malicious, inflammatory and illegal materials.
Bang the Table’s role in moderation of this site is to ensure that contributions are reviewed and assessed in an impartial manner according to the rules outlined in the Moderation policy.
Is my privacy protected?
Your personal information will be properly safeguarded and processed in accordance with the requirements of privacy and data protection legislation.
We will not pass your personal information on to any other organisation for marketing purposes. In addition, we do not sell or rent personal information to third parties for any purpose. Responses to Have your say projects may be made publicly available, but any personal information will be kept confidential. Please visit our Privacy Policy to find out more detail about how we use the personal information collected from you and held in connection with your use of Have your say.
Who can I contact about Have your say?
If you have any questions about content, or the consultation and engagement process, please email Haveyoursay@tfl.gov.uk
